DOOGEE Mobile Phone Warranty

Classic Mobiles Limited have partnered with Le Timbre FZ-LLC for repairs, warranty & shipping co-ordination of DOOGEE phones sold by Le Timbre in New Zealand. 

If you face any problem with DOOGEE phone purchased from Le Timbre, all you need to do is; Just email or ring us, and we will sort it out for you.

Our Contact Details

Classic Mobiles Ltd
53 Manners Street
Te Aro
Wellington 6011
New Zealand
Phone: +64 4 4735740
 
Email: doogee.classicmobilesnz@gmail.com

Website: www.clasicmobilesnz.com

Please Note: We operate 15 stores across New Zealand. However DOOGEE phones' warranty is handled by our wellington based headoffice (addressed above) only.

Shipping Co-Ordination

We co-ordinate with Le Timbre to make sure safe & hassle-free delivery of purchased phone to their NZ customers.

That's how it works:

  • Customer place order on Le Timbre online store.
  • Le Timbre send purchase phone to us with international courier.
  • We receive the courier and do initial inspection of package.
  • Then we courier phone to buyer using NZ Post overnight courier and forward tracking details to customer.

If you have any question or query about shipping of DOOGEE phone purchased from Le Timbre; Please email us at doogee.classicmobilesnz@gmail.com or contact Le Timbre at doogee.letimbre@gmail.com

 

Warranty Policy

INTERNATIONAL PURCHASE WITH LOCAL WARRANTY

DOOGEE devices purchased from Le Timbre comes with a limited warranty of one year starting from the date of delivery.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to: doogee.classicmobilesnz@gmail.com
 
GUARANTEE LIMITATIONS
1. The guarantee will be void if the product is damaged through incorrect use, for example by being dropped, water damage exceed the limitation of DOOGEE devices.
2. The guarantee will be void if the user makes any changes or updates to the software or operating system which were not explicitly authorised by DOOGEE.
3. We records the IMEI numbers of all the products we sell, ship and repair. We reserve the right to indelibly mark products on the inside of the casing to identify these as having been sold by us. We cannot offer any guarantee to products that were not sold through our website, and will not accept any items for repair that were not sold by us.
 
REPLACEMENT POLICY
DOOGEE phones and accessories are made to the highest standards and undergo rigorous testing. If you receive a defect product, you may request a replacement within 7 calendar days of delivery. Once we approve your request and receive the product, we will send a new one to you.
 
REPAIR PROCEDURE
1. Please check carefully which part of the device is broken. For example, if a smartphone is not charging, this is usually not due to the handset being damaged, but is more likely to be due to a damaged adapter or cable. Therefore we ask you to try alternative peripherals to confirm that the device itself is defective.
2. Seek advice online. For software errors, there is often a wealth of good advice available. You can read about how other customers have solved their problems online.
3. If you have confirmed that the defect is with the device and it is not a software issue, please email Le Timbre at doogee.letimbre@gmail.com or contact us at doogee.classicmobilesnz@gmail.com. 
In the subject line, please enter “defective device”, and do not forget to include your original order number or provide other information about the order. Please provide a detailed description of the problem you are experiencing so that we can help you quickly and competently. If the nature of the defect requires you to send images, please attach these to your email.
4. Please wait for our answer. We will respond to emails as soon as possible, typically within 48 hours.
5. If we or Le Timbre contact you with a Return Merchandise Authorisation (RMA) number and instructions to return the device to us for repair, please send your device to us at following address with tracking number:
Classic Mobiles Ltd
53 Manners Street
Te Aro
Wellington 6011
New Zealand
Phone: +64 4 4735740
Please enclose a note indicating your name and order number.
6. Please confirm to our support team that the defective product has been returned to us, and inform us (doogee.classicmobilesnz@gmail.com) about the tracking number.

Disclaimer

We carry out all warranty repairs of DOOGEE phones, on direction on Le Timbre FZ-LLC only and under no circumstance will be liable for any breach of trade law and regulations by Le Timbre FZ-LLC in New Zealand or any where around the world. For any dispute about DOOGEE phone purchased from Le Timbre FZ-LLC, we advise customers to directly communicate with Le Timbre FZ-LLC, and we will coordinate accordingly as third party. For any dispute between customer and Le Timbre FZ-LLc, final decision of Le Timbre FZ-LLC will be followed and communicated to customer.